Please be aware, The website is currently being updated and some pages may appear blank, or suddenly change. Thank you.

Appointments

Access the online appointments booking system

SystmOnline The Villages Medical Group

Booking An Appointment

If you wish to see a doctor, please make an appointment either by calling at the surgery or telephoning 0191 387 3558 or 01207 290032. We operate a same day appointment system; you will be offered an appointment for the same day that you contact us on, or the next working day. A number of pre bookable slots should be available on request up to 1 month in advance. We will try to accommodate all *emergency appointments on the same day.

Since the start of the Covid Pandemic all of our GP Contacts have become a same-day telephone triage system, Meaning that when you ring, A member of our trained reception team will ask for brief details regarding your aliments (you do not have to provide this), After this you will either be offered an appointment for the morning/afternoon dependant when you ring, Or an AccuRX Triage Text, We will always try to offer a sameday appointment, but due to cut-off times this might not always be possible.

Our Nurse appointments have not changed, They are still seeing all patients routinely, If you are overdue any procedures please do not hesitate to contact us and get yourself booked in.

Telephoning for Advice

Telephone the receptionist and tell them your needs. If they cannot help, they can arrange for you to speak to a doctor, though they may not be immediately available as they may be consulting with a patient. The doctors will not take telephone calls during surgery times, other than in an emergency.

Chaperones

Our practice is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of every-one is of paramount importance.

All patients are entitled to have a chaperone present for any consultation, examination where the feel one is required. This chaperone may be a family member or friend. On occasions you may prefer a formal chaperone to be present. 

Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy. 

If you wish to have member of the Practice staff present during your consultation please mention this to our reception staff on arrival and it will be arranged.

Interpreters

If required an interpreter can be organized for the patient needing for consultation with the doctor.  It is our helpful Reception Staff who will arrange this.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. Please be aware however, in line with our DNA policy, We require a minimum of an hours notice for an appointment to be cancelled.